Return Policy


At EshaalBinteFragrances, we strive to ensure your satisfaction with every purchase. While our primary focus is on delivering products of the highest quality, we understand that there may be occasions where returns are necessary. Therefore, we’ve outlined our return policy below to assist you in the process:

Reasons for Returns:

  1. Damaged or Broken Bottles: If you receive a product with a damaged or broken bottle, we will accept returns in that case only.

Process for Returns:

  1. Contacting Customer Service: In the event of a return, please contact our customer service team immediately. You can reach us through email, phone, or live chat, and we’ll guide you through the process accordingly.
  2. Providing Evidence: To expedite the return process, please provide evidence of the issue. This could include video of Un-Boxing clearly showing the damage or any relevant details regarding the reason for return.
  3. Returning the Item: Depending on the situation, we may request that you return the item to us. We’ll provide instructions on how to do so safely and efficiently.

Refunds and Exchanges:

Once we receive the returned item, our team will inspect it promptly. We aim to process refunds or exchanges within specific timeframe of receiving the damaged or returned product. If you opt for an exchange, we’ll ship a replacement to you as soon as possible.

Additional Notes:

  • Unopened Products: We understand that circumstances may change, and you may no longer need an unopened product. Therefore, we also accept returns for unopened items within 5 days of purchase, even if the bottle is not damaged.
  • Feedback Welcome: We value your feedback on our return process. If you have any suggestions or concerns, please don’t hesitate to share them with us. Your input helps us continually improve our services.

We appreciate your understanding and cooperation regarding our return policy. Should you have any questions or require further assistance, please don’t hesitate to contact us.

Need help?

Contact us at 0336-5908700 for questions related to refunds and returns.