Who we are
Eshaal Binte Fragnances
We are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or services. By visiting our website or providing us with your information, you agree to the terms set out in this policy.
1. Information We Collect
We collect the following types of information:
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Personal Information:
- When you place an order, we collect your name, address, phone number, WhatsApp number, and email address to process and deliver your order.
- When you subscribe to our newsletter, we collect your email address to send you updates, promotions, and offers.
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Communication Information:
- We may use your email address and WhatsApp number to provide you with notifications related to your order, such as order confirmation, shipment status, and other important updates.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your order and provide customer support.
- To send you promotional offers, updates, and newsletters if you have subscribed.
- To improve our website, services, and customer experience.
3. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as couriers or delivery partners.
- Legal Requirements: We may disclose your information if required by law or to comply with legal obligations.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your personal information.
- Opt out of receiving promotional communications from us.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to reject cookies, but this may affect certain functionalities of the website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us.
Last Updated: 4-Sep-2024